Refund Policy

Last Updated: April 11, 2023

1. Refund Policy Overview

Thank you for choosing WebjoySales. We value your satisfaction and strive to provide exceptional service. This Refund Policy outlines our guidelines for refunds and cancellations.

2. Subscription Services

WebjoySales offers subscription-based services for outbound sales assistance. Our refund policy for these services is as follows:

2.1 Trial Period

If you are within the first 14 days of your initial subscription (trial period), you may request a full refund if our services do not meet your expectations. To request a refund during this period, please contact our customer support team at ismail@webjoys.com.

2.2 After Trial Period

After the 14-day trial period, subscriptions are generally non-refundable for the current billing cycle. However, you may cancel your subscription at any time to prevent future billing cycles.

2.3 Pro-rated Refunds

In certain circumstances, we may offer pro-rated refunds for unused portions of your current billing cycle. These situations are evaluated on a case-by-case basis and typically apply when:

• There has been a significant and documented failure in our service delivery
• We are unable to deliver the services as described in your subscription plan
• Other exceptional circumstances as determined by our management team

3. Cancellation Process

To cancel your subscription:

1. Log in to your WebjoySales account
2. Navigate to the Subscription section
3. Click on "Cancel Subscription"
4. Follow the prompts to complete the cancellation

Alternatively, you can email our support team at ismail@webjoys.com with your cancellation request.

4. Refund Process

When a refund is approved:

• Refunds will be processed using the original payment method
• Processing time typically takes 5-10 business days, depending on your payment provider
• You will receive an email confirmation once the refund has been processed

5. Exceptions

WebjoySales reserves the right to deny refund requests that:

• Are made after the 14-day trial period without exceptional circumstances
• Involve violations of our Terms of Service
• Appear fraudulent or abusive
• Are for services that have been substantially delivered as described

6. Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us:

• By email: ismail@webjoys.com
• By phone: (786) 600-1724
• By mail: 1150 Nw 72nd Ave, Miami, FL 33126

This Refund Policy is part of our Terms of Service. We reserve the right to modify this policy at any time, with changes effective upon posting to our website.